Privacy Policy

1.Information we collect

Information you give us. When you place an order, create an account, sign up for emails or texts, or contact us, we may collect your name, email address, phone number, shipping and billing address, and order details.

Payment information. Payments are processed securely by Stripe. Your full card number goes directly to Stripe and is never stored by Carla’s Curves.

Information collected automatically. When you browse our site, we may collect basic technical information such as your device and browser type, IP address, pages viewed, and how you arrived at our site.

2.How we use your information

• To process, ship, and track your orders
• To send order confirmations, shipping updates, and customer service replies
• To send marketing emails or texts if you’ve opted in, including new arrivals and offers
• To prevent fraud and keep our site secure
• To understand how shoppers use our site so we can improve it
• To meet legal, tax, and accounting requirements

3.Text messages (SMS)

If you opt in to texts, we’ll use your phone number to send messages from Carla’s Curves. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

4.How we share information

We do not sell your personal information. We only share it with trusted service providers who help us run our business, and only as needed for them to do their job:

• Stripe to process payments
• Shippo and shipping carriers (such as USPS and UPS) to create labels and deliver your order
• Our website, email, and text messaging platform to host the store and send messages
• Analytics and advertising tools to understand site traffic and show our ads

We may also share information if required by law, to protect our rights, or as part of a business sale or transfer.

5.Cookies & tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how our site is used. We may also use advertising pixels (for example, from Meta or Google) to measure our ads and show relevant ads to you. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them.

6.Your choices

• Emails: click “unsubscribe” at the bottom of any marketing email.
• Texts: reply STOP to any message.
• Your data: you can ask us to access, correct, or delete the personal information we hold about you by contacting us below. We’ll respond within a reasonable time and as required by law, including the Texas Data Privacy and Security Act where it applies.

You’ll still receive order-related messages, like receipts and shipping updates, even if you opt out of marketing.

7.How we protect your data

We use reasonable safeguards, including secure (HTTPS) connections and trusted payment processing, to protect your information. No method of transmission or storage is 100% secure, but we work hard to keep your information safe.

8.How long we keep data

We keep your information only as long as needed to fulfill orders, provide customer service, meet legal and tax obligations, and resolve disputes. After that, we delete it or keep it in a form that no longer identifies you.

9.Children’s privacy

Our site is not directed to children under 13, and we don’t knowingly collect personal information from them. If you believe a child has shared information with us, please contact us and we’ll delete it.

10.Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page.